Story Highlights. Although the subject of much talk, downtown Kingston has been relatively neglected for many years while surrounding areas of the city attracted more real estate developments. With changing tastes and markets, operators have had to develop unique attractions to draw in tourists. Olayinka Jacobs-Bonnick, Director, British Council Jamaica. Christopher Zacca, President & CEO, Sagicor Group Jamaica. Through partnerships with local and international companies, New Fortress Energy is leading the way to ignite this sector. Gloria Henry. Honourable Chrystia Freeland, P.C., M.P., Minister , Foreign Affairs of Canada. We have also helped to build a platform for growth in e-commerce, training and development, and ICT, and the backward and forward linkages with the domestic economy have been enormous in the free zone. TBY talks to Edmund Bartlett, Minister of Tourism, on developing alternative tourist destinations, promoting Brand Jamaica, and attracting even more FDI to the sector. https://www.thebusinessyear.com/jamaica-2019/montego-bay-ambassadors/f… Gloria Henry President of the Business Process Industry Association of Jamaica Gloria has served many public, private, and civic organizations, including the Montego Bay Chamber of Commerce, where she served as President for the period 2015-2017. TBY talks to Audley Shaw, Minister of Finance and the Public Service, on the importance of business process outsourcing, introducing greenhouse technology to small farmers, and democratizing finance. There is an incredible amount of space to play, from affordable housing to modern construction solutions, in Jamaica's real estate sector. Montego Bay's success in tackling challenges in recent years boils down to the local government's focus on achieving prosperity for all. Nominations are also encouraged and allowed from the floor at the AGM. - Debra Fraser, CEO, Caribbean HR Solutions. TBY talks to Michael Williams, Acting Executive Director of Mona School of Business and Management, on maintaining quality across its programs, its achievements in the Caribbean, and the school's research-based approach. Rafael Echevarne, CEO, Sangster International Airport. TBY talks to Sean Clacken, CEO of Hawkeye, on the evolution of its offerings, plans for expansion outside of Jamaica, and a leg-up on industry training. Once the top producer of bauxite in the world, Jamaica had been overtaken by other countries in recent decades; however, renewed interest from Chinese and Russian companies offers encouraging possibilities to the sector. Legislative reforms coupled with the government's 2030 energy policy mean Jamaica's green energy sector is poised to have a considerable impact on the island's economy. TBY talks to Gordon Shirley, President & CEO of the Port Authority of Jamaica (PAJ), on the country's developing role as a logistics hub, attracting more cruise ships, and his outlook for the economy at large. All Rights Reserved. Efforts to reach Gloria Henry, president of the Business Process Industry Association of Jamaica, were unsuccessful. A historical maritime player, Jamaica is seeking to extract value from its ideal location by developing a logistics hub integrated with local industry. Re-elected BPIAJ board of directors include: - Mark Kerr Jarrett, managing director, Barnett Tech Park. Stephen B. Facey, Chairman & CEO, PanJam Investment Limited. Courtney O. Campbell, President & CEO, Victoria Mutual. Timothée F. Delebarre, Country Manager, VINCI Construction Grands Projets (VCGP). Jamaica has always captured the imagination of people all over the world, and the local entertainment sector has to appropriately utilize its resources to drive sustainable long-term growth. TBY talks to Eric Hosin, CEO of Guardian Life, on becoming a fully fledged, one-stop shop, always remaining proactive, and encouraging investment in critical areas. It has also spearheaded and stimulated innovation in telecommunications. “Arguably, unions … With extremely positive forecasts for growth and advancement of innovative technologies, a little government support to create the most conducive environment for investment would push Jamaica's BPO sector to the top. Earl Jarrett, CEO, Jamaica National Group. TBY talks to Winston Adams, JP, Executive Chairman of the University of the Commonwealth Caribbean (UCC), on the university's illustrious history, its upcoming strategies, and Caribbean Knowledge City. Two of … TBY talks to Winston Harrison, CEO of National Rums of Jamaica (NRJ), on its iconic distilleries, changes in strategy, and opportunities for the sector. We want to promote the idea that the BPO industry is not just call centres and that the BPO sector is part of a global services sector, representing a variety of services in a global marketplace,” added Henry. TBY talks to Ansord Hewitt, Director General, Office of Utilities Regulation (OUR), on the sector. Donovan James, General Manager, DHL Jamaica. #gssjamaica #gssproject #lifelonglearning #virtualdiscussion TBY talks to Oliver Townsend, CEO, Knutsford Express, on the sector. President of the Business Process Industry Association of Jamaica (BPIAJ), Gloria Henry (Photo: Jamaica Information Service) The Jamaica Promotions Corporation (JAMPRO), in partnership with the Global Services Sector (GSS), has led to the successful establishment of an incubator concept, to kick-start business operations in Montego Bay, St. James. Fire suspected to have been started by a minor, destroyed a section of a 20-room apartment building in Hylton Lane, Yallahs in St Thomas yesterday. TBY talks to Christopher Zacca, President & CEO of Sagicor Group Jamaica, on increasing intra-company interaction, leveraging the right investments, and exploiting the country's largest database. Since retaking control of the government in early 2016, the Labour Party's young and energetic cabinet has strengthened the country's ties with global powers new and old, whether in South America, Africa, or Asia. Every city carries its unique set of challenges. Gloria Henry Assistant Vice President - Operations and Director BPO/Shared Services Assistant Vice President - Operations and Customer Relations at Port Authority of Jamaica and Montego … The association currently has 72 members and is expanding its membership to include service providers to the industry from the various sectors. The free zone has truly been the first mover in terms of economic development in this area, and over the years, it has consistently provided employment opportunities for thousands of Jamaicans. TBY talks to Godfrey Dyer, Chairman of Tourism Enhancement Fund (TEF), on upgrading resort towns, ensuring greater linkages with local industries, and upcoming projects. The agriculture sector in Jamaica is transforming, and with it the perspective of the sector both within the country and around the world. TBY talks to Gaby Sharf, Managing Director of ZIM Carib Star Shipping, on pioneering, developing, and improving Jamaica's status as a logistics hub. Gloria Henry, President of the BPIAJ While Montego Bay is well-known for its customer support, the industry has started to utilize a pool of tertiary graduates in Kingston, where KPO is bulking up. - Wayne Sinclair, managing director, National Credit Adjusters. Gloria Henry, President of the Association, told Radio Jamaica News, on Monday, that a high number of Business Process Outsourcing centres have been inspected by public health departments. Olivia Leigh Campbell, Project Manager of Strategic Services, Sutherland Global Services hosts a discussion with Gloria Henry, President, Global Services Association of Jamaica during the virtual discussion held with industry practitioners on November 17, 2020. David Ducognon, General Manager, Total Jamaica. Raymond Walker, Founder, Chairman & CEO , Caribbean Assurance Brokers Ltd. (CAB). Despite twists and turns in the regulatory structure, the building blocks are in place for Jamaica to capitalize on its natural assets in order to grow its financial ones. Lester Michael Henry, Minister , Transport and Mining. «No bail for man who set St James woman on fire, JamBar to honour Queen’s Counsels at annual banquet », Increased pipeline installation activities along Spanish Town Rd, expect traffic delays, Stabbed by partner, abuser apologises in dying breath, Getaway driver in church murder to be sentenced Mar 12, Nourishing the body for perfect hair and skin, ‘We have to take matters in our hands’ - Councillor pleads for more stakeholders to get involved in COVID-19 fight, Returning couple donates dietary trays to hospital, Reggae Boy kick-starts new business in Clarendon, Kareem’s Quest: Reminiscing on my journey to Blue Ridge Restaurant and Cottages, Digital Archives: Online editions 2006-Now. In thanking the members of the BPIAJ for their continued support, Henry, who is a reservoir of knowledge in the sector, said the new board will be meeting shortly to develop plans for the new year. Michael Lee-Chin , Founder & Chairman , Portland Holdings. Most Honourable Andrew Holness, Prime Minister, Jamaica. Meanwhile, its Vision 2030, far more demanding of stamina, is geared toward transforming the economy into a stable competitor in the information era. TBY talks to Eleanor B. Jones, Managing Director, Environmental Solutions Ltd (ESL), on the sector. Chinese companies are investing massively in Jamaica, increasing influence beyond the historic Silk Road and building new ties that reach through the Panama Canal. Emanuel DaRosa,, President & CEO, Jamaica Public Services (JPS). TBY talks to Martin Miller, Managing Director of the National Housing Trust (NHT), on housing demands, developing downtown Kingston, and creating effective partnerships. With the Ministry of Education renewing its focus, the island's education sector is set to be one of the region's best. Brexit offers Jamaica a chance to renegotiate better terms for an old trade agreement with the EU, or pursue a new path with the UK and Commonwealth of Nations. TBY talks to T'Shura Gibbs, President of Montego Bay Chamber of Commerce, on creating new opportunities for Montego Bay's development, from tried-and-true sectors such as tourism to upcoming industries such as tech. One of the Caribbean's most popular tourist destinations is on track to see continued industry growth, with new developments and government initiatives. The BPIAJ is the national representative advocacy body for the information, and communications technology/business process outsourcing entities. The Jamaican authorities have kept the financial services sector on an even keel, despite years of stagnant growth, through regulation and monetary policy reflective of its international commitments. The agents now working from home represent 40 per cent of BPO staff islandwide. Why is Jamaica such a desirable nearshore customer service support location? TBY talks to Sylburn Thomas, President of Coffee Industry Board, on promoting the attributes of Jamaican coffee, diversifying its export markets, and key areas for growth in the sector. Despite underwhelming long-term growth and perennial debt struggles, the government has successfully implemented a number of recommended reforms in conjunction with the global public sector that have greatly improved the country's economic health. As Jamaican infrastructure projects continue to expand, observers are optimistic that 2018 will bring better results for the local construction industry. Our government, especially Prime Minister Andrew Holness, is accommodating and foreign investment is a priority, particularly in global services, which is where we operate. Gloria Henry,77, appears confused after a section of her house was burnt down yesterday. It is a full turnkey plug-and-play facility for new investors coming in or local entrepreneurs seeking to get into the business. A member of the RJRGLEANER Communications Group. The incubator helps stimulate growth and diversity within the BPO sector as well as attracts foreign investors coming to Jamaica. - Andrew Fazio, director of BPO and hospitality, Cable & Wireless Business. Douglas Gordon Editor in Chief Ocean Style. The AGM of the seven-year-old BPIAJ served the dual purpose of electing officers to serve in the next administrative year, which starts in July, and discussing the association’s activities going forward. Jamaica is the third largest English-speaking country in the Western Hemisphere with well-developed infrastructures, large workforce and competitive operating costs. Jamaica Promotions Corporation, represented by Regional Manager Conrad Robinson, remains an ex officio member of the BPIAJ board. Producers are looking further afield, providing quality Jamaican food items to buyers all over the world. The Montego Bay Chamber of Commerce's mission is providing advocacy and promoting the key features of the Jamaican and local economy. TBY talks to Laszlo Bakon , Managing Director, Medimpex, on the sector. Jamaica is simultaneously working to develop a strong renewable generation matrix while also searching for oil off its coasts. The ICT/BPO association was established in July 2012. TBY talks to John Lynch, Chairman of Jamaica Tourist Board, on drawing international tourists, diversifying and upgrading offerings, and enhancing regional cooperation. https://jis.gov.jm/head-bpiaj-highlights-employment-potential-bpo-sector Nackeisha Richards Senior Manager ... Gloria Henry Assistant Vice President, Operations and Director BPO/Shared Services Montego Bay Freezone. We have nurtured and developed an outsourcing industry, starting with garments under the Caribbean Basin Initiative program and eventually transitioning to data processing and back office support to contact centers to now moving up the value chain in knowledge process outsourcing. The AGM of the seven-year-old BPIAJ served the dual … Jamaica's annual Reggae Marathon is widely known as the world's happiest half marathon. With a strong culture, rich food heritage, and global music, Jamaica has an array of offerings for locals and visitors to the island. We have been growing consistently since 2012 and intend to continue growing. TBY talks to Dr. Germaine Spencer, CEO of Baywest Wellness Clinic, on bridging the gaps in current healthcare services, the potential of medical tourism, and key areas of opportunity. More importantly, we have always maintained a partnership with the government's training agency, the Heart Trust NTA. Gloria Henry gets third term as BPIAJ boss. The government has a growth target of 5% in four years, and this sector is one of the primary sectors that have been selected to support that growth. Jamaica is one of the best places to do business. TBY talks to Don Wehby, Chairman of JAMPRO and Group CEO of GraceKennedy Limited, on how the firm has contributed to Jamaica, its corporate structure, and primary target markets. Our attendees heard about the benefits of Jamaica nearshoring from three experts: Gloria Henry, President of the Business Process Industry Association of Jamaica; Roger Williams, National Outsourcing Coordinator … The tourism capital of the Caribbean is on track to become the capital of more than just tourism. TBY talks to William Mahfood, CEO of Wisynco Group, on the group's various business arms, the importance of environmental sustainability, and its plans to increase capacity. As Jamaica continues to develop and expand its transportation infrastructure, government officials and private industry stakeholders are confident that the island can generate real and lasting economic development across a wide variety of industries. Martin Miller, Managing Director, National Housing Trust (NHT). Many of the companies that now operate in Jamaica—both in the public and private sectors—either came through this free zone or are connected through the talents that this learning curve has produced within the incubator. TBY talks to Nayana Williams and Devon Williams, Directors of Lifespan, on employing the natural resources in Portland, expanding operations, and promoting a healthier lifestyle. TBY talks to David Ducognon, General Manager of Total Jamaica, on Total's presence, influence, and plans in Jamaica. Jamaica's global brand, first rate human capital, and excellent ties to neighboring countries have made it a surprisingly successful petri dish for innovation and scalability in recent years. Some employees have claimed that operators in the BPO sector are not doing enough to protect them from the coronavirus. Three years ago, we sought and received funding from the Inter-American Development Bank's Compete Caribbean Program to finance the development of the incubator. “What we believe is important is to develop high-niche skill sets such as artificial intelligence, machine learning, deep learning, even block-chain technology and the … TBY talks to Earl Jarrett, CEO of the Jamaica National Group, on fighting for Jamaicans for a century and a half, the importance of continual innovation, and superior customer service. John Lynch, Chairman, Jamaica Tourist Board.

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