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), X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. Those returns are subject to a 15% restocking fee on the purchase price, as well as return shipping fees. Clearly print your RMA # on the return shipping label on the outside of the box. All claims to this warranty must be made through BackCountry eBikes, LLC, and can be submitted to BackCountryeBikes.com. Proof of the original purchase may be required with any warranty request. Before making a claim, please contact our service department atÂ. To complete your return, we require a receipt or proof of purchase. How do you change the stunner lt speedo from kph to mph? The original shipping charges are non-refundable.   Any additional warranty parts that are needed will require the customer to pay all shipping costs. Â. Before making a warranty claim, we suggest that you contact our technical support service team at naktoservice@gmail.com as there may be a simple fix for your problem. Biktrix Stunner X Overview - The All-Terrain Comfort Cruiser eBike! Include a copy of your RMA notice you received from us via our support department help desk.4. All replacement parts are warrantied until the end of the Original Manufacturerâs Warranty Period.  If you receive your replacement part within the last month of the One Year Warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. The most stable and safe eBike we sell due to the fat tires, step-through frame, front suspension, and big disc brakes.    a. The seller is not responsible for any possible damage including bodily harm and damage to property. Almost Every Day These let you ride longer with no sore behinds. Biktrix Stunner LT Medium. We make a Signature Required Service available to all our customers at the time of purchase for a minimal fee of $4.50. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance. I hope this helps. X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. Warranty applies to original bicycle purchaser. The perfect electric bicycle for Seniors. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Love my Stunner LT...And so glad I got the 20".   This warranty will last the ENTIRE life of the bicycle! A signature is required for all deliveries. The all-new Biktrix Stunner LT Step-Thru Fat Tire Cruiser electric bike has a strong 750W motor and 4 battery options. We will assist you in replacing any defective part. Solutions: 1: Move magnet disc on right crank closer to sensor 2: Change advanced setting P11 from 3 up to 20 (Reduces Pedal … This warranty does not cover any and all paint damage, rust, or modifications made to the bicycle. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the NAKTO facility for inspection/repairs before a new bike is sent out. Whether you're up against sand, mud or snow, these tires will handle it with ease. Then press and hold the up button to change from kph to mph. Size matters. The Stunner LT eBike is one of the most comfortable electric cruisers on the market today. Warranty applies to original bicycle purchaser. Limited Supply. Any products not specifically included above are hereby omitted. $2,798.00. Sold Out. For more information please see the section below EXTENDED WARRANTY OPTIONS. Warranty claims may be submitted to naktoservice@gmail.com. 2 ... Biktrix Juggernaut Classic Review - $2.6k Fat Ebike with Fenders. If this is not possible, consult the Dealer Locator on our website to find the nearest OYAMA authorized reseller. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.   No other brand offers this extensive warranty. e-JOE product without presented proof of purchase from an authorized e-JOE dealer AND photo/video evidence of the defect; e-JOE product purchased from an unauthorized e-JOE dealer; e-JOE product with an expired warranty period; e-JOE product transferred to a subsequent purchaser or owner; normal wear and tear (scrapes, scratches etc. If vehicle is used in competitions or racing. Many people associate the step-through bicycle as being for women, however, they are convenient for any gender. With three different models to choose from; Stunner, Stunner LT, and the Stunner X, the Stunner series offers something for everyone. Our policy lasts 30 days. 9 were here. More Options. If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part.  This includes any parts deemed to have been damaged in shipping.  We will not replace any part deemed to be damaged by the user. There is often some processing time before a refund is posted. Please do not send your purchase back to the manufacturer. The perfect electric bicycle for Seniors. So you can be under total control.Â, Lights: Independent LED Backlight, Integrated Head-Light, Shipping is calculated at checkout if applicable.Â, within the continental United States. Include a copy of your invoice.3. Press both the up and down buttons for 3 seconds to enter settings mode. buying a first e bike for my girlfriend and we are looking at step throughs with a front suspension and fat tires. Thanks. Cushy Seat With Suspension- This seat, coupled with built-in suspension, delivers a buttery smooth ride. Returns will not be accepted without a completed form which will require photos/videos and documentation from a certified service mechanic. Check Display Settings Link here for more info Problem: Inconsistent Pedal Assist engagement. Green Bike â Electric Motion LLC warrants that all new Green Bike â Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike â Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase. This warranty does not mean âindestructibleâ as all materials can fail if pushed beyond design and manufacturing limits. In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. Primarily out of Taiwan I believe. For that reason we offer a 30 day satisfaction guarantee. Sorry for the dumb question but can anyone explain the difference between the Biktrix Stunner LT and the Stunner x? The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. your Biktrix eBike and build a bike that is just perfect for you. Spoil yourself this Christmas. ... Our classic cruiser model, The Biktrix Stunner, new and improved for 2019. If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. The perfect electric bicycle for Seniors!Cruisers are some of the most comfortable bikes to ride. There is often some processing time before a refund is posted.If youâve done all of this and you still have not received your refund yet, please contact us at support@oyama.com. The 2019 Stunner LT is a the most comfortable and rugged electric cruiser. The value of any free gifts from ElectriCity Cycles will be added to the lower price for comparison. The MSRP value of the promotional items will be deducted from the refund. Original receipt of purchase required. Strap onto our robust rear rack and go. Big Cat ® bikes must be brought to a bike shop or diagnosed by a bike mechanic. Any replacement warranty item is covered by the original warranty term from the purchase date of the complete bicycle. Green Bike â Electric Motion will not issue a credit until it is in possession of the returned item. To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from. Built to last with top quality components, big hydraulic disc brakes to stop you in all conditions and front suspension to smooth out the bumps, this will be your go-to-bike time and time again. We do offer additional warranties for purchase to extend your warranty period. Available for purchase are ONE Year Extended Warranty and LIFETIME Extended Warranty. Yes! It is your financial responsibility to return the item to the address specified.Shipping collect and COD packages will not be accepted.If you do not have the original packaging, manuals, or the item is slightly used we will not accept the merchandise; you will be subject to the restocking fee that is based on the condition. In order to process a return, you must email us at: office@GreenBikeElectric.com. QuietKat will accept the return or cancellation of an order under the following conditions: 12 Month (ONE YEAR) Warranty & Lifetime Frame Warranty models (Effective June 1st, 2018): X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on all model bicycles and their components that are purchased directly from X-Treme or an authorized Dealer. Original purchase receipt is required to establish proof of purchase and establish warranty start date. These can be purchased at almost any local bike shop. In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix.  QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix.  The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way. Warranty replacement will not be given for components not returned (if requested) to OYAMA. Wear items are defined as tires, tubes, brake pads, brake and gear cables, housing, chains, gears, grips, and saddles.   X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer. Most refunds are fully refunded within 5 days after we receive and process the clientâs return. Please provide a detailed and correct delivery address and phone number so that we can deliver your order successfully. Original freight expense will be deducted from your refund. * Items that will NOT be accepted for return will be:Registered vehiclesAll accessoriesDamaged units caused by customerFloor Model Clearance, Refurbished or used itemsUnauthorized return subject to variable restock fees based on the condition. You must have the REA number when shipping back the returned unit. Sold Out. Stunner is a great little bike too! Next contact your bank. Cruisers are some of the most comfortable bikes to ride. All replacement parts are warrantied until the end of the Original Manufacturerâs Warranty Period.  If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. Thanks, Elena.        Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. The new Biktrix Kutty LT Premium Electric Folding Bike is a stronger version of the well-loved Kutty Premium. At Ecotric, they offer a 30-Day At-Home Trial policy.This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by BackCountry eBikes, LLC, you may receive an exchange, company credit or a refund.Please address your return to: Big Cat ®, âParts Onlyâ warranty will replace failed parts due to a material or production defect. See exclusions below. Biktrix Stunner LT Small. If youâve done all of this and you still have not received your refund yet, please contact us at info@bisek.cn. Have a Biktrix Stunner. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips). Thanks, David. This warranty does not cover any and all damage resulting from Commercial use, accident, misuse, abuse, neglect, improper maintenance, or from anything other than normal and ordinary use of the bicycle. Hi Buying Biktrix Stunner LT bikes. Cruisers are some of the most comfortable bikes to ride. Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold, Damage or failure due to accident, misuse, abuse, or neglect, Damages resulting from failure to follow Instructions for Use and Warnings as provided in the Ownerâs, Damages resulting from improper charging of the battery pack or use of any charger not supplied by Enzo eBikes LLC, Labor charges for part replacement or changeoverThis warranty is void in its entirety by any modification of the frame, fork, or components. The 20 inch wheels and smaller frame will fit most people between 4'8" and 5'5". 02/17/2021. This warranty does not cover normal wear and tear, abuse, stunt riding, commercial use, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible, installation of power systems such as engines or electric motors, damage due to accident, weather or neglect, or modification of the bicycle. Refunds will be issued within 2-3 weeks of the companyâs receipt of the returned item. Several types of goods are exempt from being returned. free shipping within canada & mainland usa! If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. If customer wishes to return product due to minor scratches or imperfections caused during shipping, customer is responsible for returning merchandise at their own expense.Customer must initiate return shipment of the merchandise within 15 days of the purchase date.Preparing your product for Authorized RMA return shipment:1.
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